Privacy Policy

Last updated: 2026-05-06

This Privacy Policy describes how Banda Spice Voyages (“we”, “us”) — a division of PT Juara Holding Group — collects, uses, and protects your personal data when you visit bandaspice.com or contact us about a trip.

Data we collect

When you contact us: name, email address, phone number, travel dates, group size, and any specific requirements you share. We collect this only to respond to your enquiry.

When you visit our site: IP address, browser type, pages viewed, and referring source — collected via standard server logs and Google Analytics. We do not use cookies for advertising tracking.

How we use it

To respond to your trip enquiry, send you a quote, and (if you book) coordinate logistics. We do not sell or rent personal data to third parties. We share necessary information with our ground operations team and (if you book) with hotel/transport partners — limited to what’s needed to deliver your trip.

Data retention

Enquiry data is retained for 24 months after last contact, then anonymized. Booking data is retained for 7 years per Indonesian tax regulations.

Your rights

You can request access to your data, correction, or deletion at any time. Email bd@juaraholding.com with subject “GDPR Request” or “Data Request”. We respond within 14 days.

Children

We do not knowingly collect data from anyone under 16. If you are a parent and believe your child has contacted us, email us and we will delete their data.

Cookies

We use minimal first-party cookies for site preferences and Google Analytics. No third-party advertising cookies. You can disable cookies in your browser without losing site functionality.

Security

The site runs on HTTPS with TLS 1.3. Personal data is stored in encrypted databases with restricted access. Data is hosted in Frankfurt (Germany) or Boston (USA) depending on the property.

Updates

We update this policy when our practices change. Last updated date is at the top.

Contact

Privacy questions: bd@juaraholding.com